Shipping + Return

General Terms

All in-stock items are shipped from our Oakville location. If the item you have ordered is not in stock, you will then be notified via email of the estimated date of arrival. If for any reason your order cannot be shipped, we will contact you with a potential resolution. 

  • FREE Experdited shipping on orders starting at $50 or more (before taxes) in Canada. See chart below for details. 
  • Standard shipping apply to orders below $50 in ON, PQ and $100 for other provinces. 
  • Order processing time lead is 3-5 business day after receipt of your order. 
  • Shipping to remote Addresses within Canada (Yukon, Northwest Territories and Nunavut) and USA. Please contact us for a shipping quote before placing an order.

freeship chart

Note:

*1 - The standard shipping charge of $15, $25 or $35 is applied based on your postal shipping address. If the actual shipping charged is less than the amount paid then you will get a refund for the difference. 

*2 - Free shipping is applied on all non-furniture and small package items.

Order processing and Time

We offer Experdided Shipping via Canada Post. We ship Tuesday through Friday, excluding holidays. 

You will receive an order confirmation once your order has been successfully processed. A shipping confirmation email will be sent once your order has shipped. You may check the status of your order at anytime by logging into My Account and clicking on My Orders.

Free Shipping Terms and Conditions

  • Free shipping offer applies to orders over $50 with shipping addresses in ON, PQ and orders over $100 for addresses outside of ON, PQ and within Canada.
  • Free shipping offer applies on all non-furniture and small package items.
  • Free shipping offer excludes mattresses and large or bulky items, after sales, coupons, discounts, and before taxes and covers delivery via Standard shipping service. 
  • Free shipping policy may change for special sales or promotions. 
  • Free shipping option must be selected at checkout to quailify.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
  • Cancellation or changes to your order may affect your order’s eligibility for free shipping.
  • Free shipping does not apply to custom orders or furniture /oversize items/rugs.
  • Free shipping is only applicable for in-stock items.
  • Offer is subject to change without notice.

Return + Exchange

Should you have a problem with an item, need instructions or replacement parts, we recommend that you contact the manufacturer directly. In the event that you need further assistance, please contact us and we will do our best to assist you.

If you are not happy with your purchase or change your mind, we are happy to offer a 14-day hassle free return on most items with no restocking fees. Most merchandise purchased from simplygreenbaby.com may be returned or exchanged for store credit or a full refund within 14 days of delivery. Sale and clearance items are final sale - no refunds or exchanges are permitted. Items to be returned must be unused with all original packaging. All returns must be pre-authorized by emailing us at info@simplygreenbaby.com. If your return request is approved we will provide you with a pre-paid return label. Returns received after 14 days can only be exchanged for store credit. Please note, all returns must be pre-authorized. We are unable to accept requests for return or exchange 30 days after delivery.

All returned items must be unused and unassembled, in original condition and in the original packaging, complete with all tags, instructions, and blank warranty cards. Clothing items must not have been worn, altered or washed, and all tags must be attached. We cannot accept any returns from products in the following categories:

  • Furniture
  • Rugs
  • Bottles, Nipples, Sippy Cups
  • Breast Pumps
  • Nursing Clothes
  • Disposable Diapers
  • Cloth Diapers
  • Re-usable feminine pads
  • Baby Gates
  • Mattresses
  • Bedding Accessories
  • Food processor
  • Baby carriers
  • Under garments
  • Swaddles
  • Pillows
  • Bath + Body Products (including soaps, shampoos, body lotion, hair brushes)
  • Baby wipes 
  • Sale/clearnce items

If you are unsure if an item is returnable before purchase, please email us at info@simplygreenbaby.com and we will be happy to answer your questions.