The health and safety of our customers and staff is our top priority and we would like to assure families that we are taking the appropriate measures in our store.
We have implemented the following changes to our store to ensure continued service during this time:
- Our online store is open and continues to take orders. We are shipping orders out daily but please be aware of expected shipping delays with Canada Post.
- Our customer service team is available 24 hours a day for any questions and concerns about your order. Please contact us at [email protected].
- For local customers in Oakville and Burlington area, we are now offering Contactless Curbside pick-up.
- We have implemented strict procedures to ensure that your packages are handled with care and consideration for the best service.
- Limiting our store capacity and practising physical distancing in-store.
- Providing hand sanitizer in-store and encouraging customers to use it upon entry.
- Using acrylic protective shields at cash register.
- Our staff wear masks and we require customers to do the same.
- Enhanced cleaning protocols, including regular disinfecting and sanitizing of high touch surfaces.
- Contactless payment methods are encouraged.
We are proud to be a part of this community. Please help us do our part to stop this global flu pandemic. If you have any questions or concerns at all please contact our customer service team and we would be glad to help! Thank you for your patience and your continuous support.
Please stay healthy and safe,
Simply Green Baby Team