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Shipping + Return

General Info

Should you have a problem with an item, need instructions or replacement parts, we recommend that you contact the manufacturer directly. In the event that you need further assistance, please contact us and we will do our best to assist you.

Important notice - Changes to our Free Shipping Policy. Free ground shipping applies only on non-furniture or non-bulky items. 

Province

Standard Shipping 

for orders under:

$50 in Ontario + Quebec

$100 outside of Ontario

Free Ship
Ontario, Quebec $15 Order must be above $50

Manitoba, Saskachewan,

New Bruswick, Prince Edward Island

$25 Order must be above $100

Alberta, Brisih Columbia,

Nova Scotia, New Foundland 

$35 Order must be above $100

All in-stock items are shipped from our Oakville location within 5 business days after receipt of your order. If the item you have ordered is not in stock, you will then be notified via email of the estimated date of arrival given to us by our distrubutor. If for any reason your order cannot be shipped, we will contact you with a potential resolution. Our delivery partners do not ship to P.O. Boxes, please provide a valid postal address during checkout.

*We ship Tuesday through Friday, excluding holidays. We stock many items in our store. However, some items may be shipped to you directly from our suppliers. This method saves time and money and decreases the environmental impact. Shipping fees are applied as per delivery addresses.  Items ordered together may not necessary ship together.  All shipping charges include basic insurance coverage, fuel surcharge and HST.   

Free Shipping Terms and Conditions

  • Free shipping offer applies to orders over $50 with shipping addresses in ON and orders over $100 for addresses outside of ON and within Canada.
  • Free shipping offer applies on all non-furniture and small package items.
  • Free shipping offer excludes mattresses and large or bulky items, after sales, coupons, discounts, and before taxes and covers delivery via Standard shipping service. 
  • Free shipping policy may change for special sales or promotions. 
  • Free shipping option must be selected at checkout to quailify.
  • Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
  • Cancellation or changes to your order may affect your order’s eligibility for free shipping.
  • Free shipping does not apply to custom orders or furniture /oversize items/rugs.
  • Free shipping is only applicable for in-stock items.
  • Offer is subject to change without notice.

Shipping of Rugs and Oversize Items

Shipping charges are per delivery address. Furniture, oversize items and rugs do not qualify for free shipping. However, multiple items purchased in a single order may qualify for a reduced shipping charge. Please contact us at info@simplygreenbaby.com or 905-582-9687 for more information.

International Shipping

We do not ship to other international destinations. 

Remote Addresses within Canada

We ship to Yukon, Northwest Territories and Nunavut. However, additional shipping fees may apply. Please contact us for a shipping quote before placing an order.

Order Status/ Order Tracking

You will receive an order confirmation once your order has been successfully processed. A shipping confirmation email will be sent once your order has shipped. You may check the status of your order at anytime by logging into My Account and clicking on My Orders.

Backorders

If any item is on backorder, we will promptly notify you of your order status.

Free Gift Wrapping

We are pleased to gift wrap your purchases for free. If you would like to have your purchase gift wrapped and/or shipped with a free gift message. Please enter message in box at checkout.

Hassle Free Return + Exchange

If you are not happy with your purchase or change your mind, we are happy to offer a 14-day hassle free return on most items with no restocking fees. Most merchandise purchased from simplygreenbaby.com may be returned or exchanged for store credit or a full refund within 14 days of delivery. Sale and clearance items are final sale - no refunds or exchanges are permitted. Items to be returned must be unused with all original packaging. All returns must be pre-authorized by emailing us at info@simplygreenbaby.com. If your return request is approved we will provide you with a pre-paid UPS label. Returns received after 14 days can only be exchanged for store credit. Please note, all returns must be pre-authorized. We are unable to accept requests for return or exchange 30 days after delivery.

Non-Returnable Items

Sale/Clearance items, furniture, rugs, bottles, pacifiers, nipples, sippy cups, food processor, baby carriers, underwear, swaddles, pillows, bath and body items (including soaps, shampoos, body lotions, hair brushes and baby wipes), custom-made and made-to-order items cannot be returned, exchanged or refunded.

All returned items must be unused and unassembled, in original condition and in the original packaging, complete with all tags, instructions, and blank warranty cards. Clothing items must not have been worn, altered or washed, and all tags must be attached.

If you are unsure if an item is returnable before purchase, please email us at info@simplygreenbaby.com and we will be happy to answer your questions.