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FAQ's

Green Products

Why should I go GREEN?

What is better about organic products?

Payment + Gift Cards

How do I purchase a Gift Card?

What is an eGift Card/Certificate?

Green Reward Points

What is green reward points?

Gift Registry + Wish List

How do I create a Gift Registry?

What is a Wishlist?

How do I search for a friends Registry?

Orders +Payments

What payment methods do you accept?

Can I use more than 1 credit cards for payment?

Can I order over the phone?

What happens after I place my order online?

Shipping + Return

How does free shipping work?

Do you ship outside of Canada?

Can I have my order expedited?

How will my order be shipped?

What is your return policy?

What do I do if the item arrives damaged?

Who pays for return shipping?

Privacy  + Security

What is your privacy policy?

What security do you offer for online payments?

 

Green Products

Why should I go GREEN?

Buying Green products is a great way to help protect the environment and reduce landfill expansion. In most cases, these products will be recycled and then reused again. Green products are made without the use of harsh chemicals. You can be sure these products are safe for your children.     

What is better about organic products?

Organic refers to the way agricultural products—food and fiber—are grown and processed. Certified organic products have been grown and handled according to strict standards without toxic and persistent chemical inputs, according to the Organic Trade Association.

The skin of babies and children is more porous and thinner than adult skin as stated on Johnson and Johnson’s website. This means their skin is less resistant to bacteria and harmful substances in the environment. Organic clothing or products that are in close contact with the child’s skin, such as bedding, can help to cut down on their exposure to toxins.

In addition, Organic clothing is known to last much longer than conventional clothing because of the gentler, natural manufacturing process that does not use toxic chemicals, bleaches and dyes which breakdown the fibers.

Payment + Gift Cards

How do I purchase a Gift Card?

You cannot purchase a Gift Card online. However, you can purchase an eGift Certificate by clicking HERE. The eGift Certificate can be redeemed at the online store www.simplygreenbaby.com with no expiration date.

Gift Cards can be purchased in-store or through phone orders, and can be used either online or for in-store purchases.

What is an eGift Card/Certificate?

An eGift Card is an Electronic Gift Card. It is created online and sent immediately via email to the recipient. It works the same way as a paper Gift Card but it’s paperless. One more way to reduce waste.

Green Reward Points

What is green reward points?

Green Rewards Points is available to all registered customers. Registration is free. You must have an active account for the points to accumulate. Customers can earn points for every dollar spent at our store (either online or in-store). Green Rewards Points can be applied toward future purchases. 

Gift Registry + Wish List

How do I create a Gift Registry?

We have made this process easy for you. Go to our Registry click HERE to get started. We have created a number of Gift Registry checklists for every occasion to help ease the process of creating a gift registry. The best thing about our Registry is that you automatically collect points if your guests purchase the products from your list(s).

What is a Wishlist?

A Wishlist is a great way to keep organized by saving items in your account as you view our web site. You can add the items from the Wishlist to your shopping cart or Registry at anytime.

How do I search for a friend's Registry?

Go to our Registry section and enter the name of the person you are searching for.

Orders +Payments

What payment methods do you accept?

We accept VISA, Mastercard and American Express.

Can I use more than 1 credit card for payment?

Unfortunately, due to system limitations, we are unable to accept multiple credit cards payments for one order. We suggest you separate your purchase into two or more orders or use our Green Gift Card(s).

Can I order over the phone?

We are happy to accept phone orders, please call us at 905-582-9687 from 10:00 am to 6:00 pm (EST) from Monday to Friday.

What happens after I place my order online?

After your order is placed, you will immediately receive an email confirmation / receipt of your order. You will receive a second email to let you know that your order has been processed and is ready for shipping. Your order will then be processed for shipment and you will receive tracking information as well. You may check the status of your order at anytime by logging into our website www.simplygreenbaby.com and logging into your account.

Shipping + Return

How does free shipping work?

Free shipping only applies to non-furniture items that are in stock and shipped within Canada. Please refer to our free shipping term and conditions HERE.

Do you ship outside of Canada?

We ship to the continental US and other international destinations. However, additional shipping fees will apply. Please contact us for a shipping quote before placing an order.

Can I have my order expedited?

Only items in stock can be expedited. Custom order pieces or items shipping directly from the manufacturers cannot be expedited. If you have certain items you wish to have expedited, please contact us and we will do our best to accommodate you.

How will my order be shipped?

For all in stock items, UPS or Canada Post will be the primary carrier. For items that ship directly from the manufacturer, it will be either UPS or a freight carrier. Please look at the shipping info in the product description page for more information.

What is your return policy?

We are happy to offer a 14-day hassle free return on most items with no restocking fees.  Most merchandise purchased from simplygreenbaby.com may be returned or exchanged for store credit or a full refund (minus shipping costs) within 14 days of delivery.

What do I do if the item arrives damaged?

If you feel the item arrives damaged or defective, contact us as soon as possible. We will work with you to resolve the issue. For more information on our return policy and guidelines, please click HERE.

Who pays for return shipping?

Customers are responsible for paying the shipping of returned items. However, we will cover the return shipping charges for items that arrived damaged or defected.

Privacy  + Security

What is your privacy policy?

We take your privacy very seriously. We do not sell, disclose and share any of your information. The information collected is use strictly for the purpose collected.

What security do you offer for online payments?

Protection of our customer privacy and security is very important to us. All internet payment transactions are secured by Secure Socket Layer (SSL) which offers the highest level of protection available.