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Customer Service

We appreciate your business. Our main priority is to make your shopping experience pleasant and hassle free. 

If you have any questions or concerns, please feel free to contact us at info@simplygreenbaby.com. We will do our best to reply to your inquires within 2 business days.

You may find what you are looking for in our FAQ’s page or visit our store. Click here to find the address and see our hours of operation. Click here for the latest info on our in-store events.

Your Account

You are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password. Simply Green Baby reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion, at any time, for any reason.

Price

All prices are in Canadian dollars.

Taxes

The tax rate(s) that apply to your purchase will be based on the current rate(s) in your home province/shipping address.

Payments

We accept VISA, MasterCard and American Express. Payment must be made in-full prior to shipment of your orders.

Coupons/Discounts

Coupons and discounts may only be applied to regular-priced items. Coupons and discounts may not be combined with other sales and/or promotions unless stated otherwise.

Shipping

Please refer to the Shipping section for more information.

Order Status/ Order Tracking

You will receive an order confirmation once your order has been successfully processed. A shipping confirmation email will be sent once your order has shipped. You may check the status of your order at anytime by logging into My Account.

Hassle Free Return + Exchange

If you are not happy with your purchase or change your mind, we are happy to offer a 14-day hassle free return on most items with no restocking fees. Most merchandise purchased from simplygreenbaby.com may be returned or exchanged for store credit or a full refund within 14 days of delivery. Sale and clearance items are final sale - no refunds or exchanges are permitted..

Items to be returned must be unused with all original packaging. All returns must be pre-authorized by emailing us at info@simplygreenbaby.com. If your returned is approved we will provide you with a pre-paid UPS label. 

Returns received after 14 days can only be exchanged for store credit. Please note, all returns must be pre-authorized.

We are unable to accept requests for return or exchange 60 days after delivery.

Non-Returnable Items

Sale items, furniture, strollers, rugs, custom-made and made-to-order items, bottles, bath and body items (including soaps, shampoos, body lotions and hair brushes) cannot be returned, exchanged or refunded. 

All returned items must be unused and unassembled, in original condition and in the original packaging, complete with all tags, instructions, and blank warranty cards. Clothing items must not have been worn, altered or washed, and all tags must be attached.

If you are unsure if an item is returnable before purchase, please email us at info@simplygreenbaby.com and we will be happy to answer your questions.

Backorders

If any item is on backorder, we will promptly notify you.

Gift Wrapping

We are pleased to gift wrap your purchases for free. If you would like to have your purchase gift wrapped and/or shipped with a free gift message, please enter message at checkout. Gift wrap may not be available for all items.

Order Cancellation/Change

You have within 24 hours to cancel or change your order. Please submit your request promptly via email to info@simplygreenbaby.com. If we receive your request for cancellation or change after the order(s) have been processed and shipped, you may have to return the item(s) after you receive it.

Warranties

All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.

Damaged/Defective Products

Please contact us promptly within 2 days of receipt of your shipment if your purchase arrives damaged or defective. We will work with you to ensure your item(s) are repaired or replaced in a timely manner.